FirstConnect, First Legal’s enhanced client experience with more seamless and secure features, will be exclusively using our new and improved client portal starting Nov. 1, 2024. This means clients who are still using First Legal’s older portal, Legacy, must take steps now to switch and upgrade their accounts.
We know change can be scary or frustrating, but don’t worry — we’re here to help! And trust us, it will be worth it!
The new and improved FirstConnect includes features like consolidated authentication, streamlined case management, and access to your global order history. The Advanced Case Manager provides a powerful and intuitive dashboard to oversee your caseload.
Starting Nov. 1, 2024, clients who have not yet switched to FirstConnect will be redirected to the new portal and must upgrade their accounts. Below is all the information you need to make an easy transition.
Logging into the New FirstConnect
- Use current credentials to log in.
- First-time users will need to create a new password.
Troubleshooting User Authentication Errors
- Contact FC Support if the issue persists at fcsupport@firstlegal.com.
Key Support Tools
- Support Tab: Access resources from the bottom right corner of the FirstConnect portal.
- Announcements: Stay informed on updates and new features.
- Guided Tours: Learn to use the User Dashboard, Order History, and more.
- Knowledge Base: Articles on key topics, including installation and payments.
- Quick link: FirstConnect: First Legal (freshdesk.com)
Contact & Feedback
- Contact Us: Reach support via email at fcsupport@firstlegal.com, phone, or live chat.
- Feedback: Share feedback through the Support and Feedback button.
- Quick link: Feedback on FirstConnect (office.com)
Webinars
Sign up for portal training via the Client Education page.
- Quick link: MCLE & Webinars MCLE & Webinars (firstlegal.com)
Explore FirstConnect’s Knowledge Base
We’ve created a variety of helpful and informative articles to provide guidance for a smooth transition and to address some of the most frequent questions we received from FirstConnect’s early adopters. The entire library of Knowledge Base articles with quick links is easily accessible from within the FirstConnect portal. To help you get a jump start on learning more about FristConnect, we’re also provided them below:
Getting Started
- Get Started
- How to Install the FirstConnect Local Desktop App from Your Browser
- How to Submit a Payment through First Legal’s Pay Now Form
- Logging Out of the First Legal FirstConnect Portal
FirstConnect Knowledge Base
- Records Retrieval: How to Launch The First Legal Records Portal
- Depositions: How to Launch the First Legal Depositions Portal
- Dashboard Features of the First Legal FirstConnect Portal
- How to Make an Online Payment
- How to Navigate the Order History Feature on the First Legal FirstConnect Portal
- How to Utilize the Address Book Feature in the FirstConnect Portal
- Navigating the New Order Process on the First Legal FirstConnect Portal
- User Management on First Legal FirstConnect Portal
- Using the Case Manager Feature in First Legal FirstConnect Portal
- Using the Notifications Feature in First Legal FirstConnect Portal
- Using the Profile Button on the First Legal FirstConnect Portal
- Utilizing the Support Button in First Legal FirstConnect Portal
